FAQ

• Why were not the username and password sent to my email after registering with the website?

If you are sure that you entered your email correctly during registration and you also checked the spam section of your email and you are sure that you did not receive any email from the journal, contact your journal expert and report the email problem.

• I forgot my password when logging in, what can I do to retrieve or reset it?

In the login section, select the option of "I forgot my login password!". After entering your email, a new password will be sent to your email. After entering the email, if you encountered the message of "Invalid email address entered.", you may have entered your e-mail incorrectly or you have not registered with this e-mail.

• What can I do if I have a question or problem using the system?

If you have any questions, communicate with the Editor-in-charge of the journal through the following email address: ssi@umz.ac.ir

• What should I do if the author’s/authors’ details were inserted incorrectly while submitting the manuscripts or the authors' names were listed in the wrong order?

After the initial review and sending the manuscript to the Editor-in-chief, no changes can be made to the manuscript information. 

• How can we track the status of the submitted manuscript?

Authors can be notified of the status of their submitted manuscript(s) at any stage by logging into their account, or by contacting the expert in the "Contact us" section of the journal.

• After receiving the acceptance email for the manuscript from the Journal, what should be done if a letter of acceptance is required?

The corresponding author puts in a request for a letter of acceptance through an E-mail and the editor-in-chief issues the letter and sends it to the author.